Purchase an eKEY Compatible Phone

Login to SupraWEB

Email Technical Support

Support Home

Error code 9B0D

Error code 9B0D indicates a failure to authenticate when trying to update the key.

The most common cause of this is that when your key was trying to update, it was interrupted by something like a call, text message or email. It can be fixed by generating a new authorization code. Instructions for generating an authorization code can be found here.

Please note: It is generally not necessary to enter the new authorization code into the phone. Just generating the code will reset the authorization on our server.

  • Email Technical Support
  • Last Updated: Friday, March 02, 2012 at 08:21