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Enable ActiveKEY

There are three possible causes for the 'Call to Enable' message

  • The ActiveKEY battery got too low (The ActiveKEY should be plugged into its power adapter at least every other night for charging).


  • The ActiveKEY was out of radio tower range for 24 hours or more.


  • There could be a billing problem or a problem with status.



    • Note:If KIM Voice or KIM Web won't let you log in and get an update code please call Supra support for help

    Enable the ActiveKEY

    1. Press On/Off to turn on the ActiveKEY.


    2. Press Down Arrow several times to scroll down to MANUALLY INPUT UPDATE and Press Enter


    3. Input the update code and press Enter


    Get an update code

    • Go to SupraWEB .


      1. Enter your User ID


      2. Enter your password.


      		Login Credentials
    • Click 'Update Code' on the left side of the screen,
      Update Code Link
      and follow the on-screen instructions.


    Check ActiveKEY status

    1. With the ActiveKEY on, press Down Arrow several times to scroll to VIEW ACTIVEKEY STATUS and press Enter


    2. The screen should read ACTIVEKEY IS ENABLED


    3. Press Down Arrow. The screen should read ACTIVEKEY IS ACTIVE.


    4. Press Down Arrow, the screen should read CHECKING SIGNAL then CELL COVERAGE AVAILABLE.









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    • Last Updated: Thursday, July 26, 2012 at 07:13